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Shipping

1. Dispatch & Processing

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  • Processing time: 1–2 business days after payment clears (excludes weekends & public holidays).

  • Order edits: Email shipping@posypirouette.com.au within one hour of checkout for address or item changes—after that, orders may already be packed.

  • Packaging: Your garments ship in a reusable, home-compostable mailer or protective garment bag made from 70 % recycled materials.

 
2. Domestic (Australia)

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ServiceEst.: AusPost Standard

Transit: 2–6 bus. days

Cost*: FREE on orders $150+; otherwise $9.95

Tracking: Yes

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ServiceEst.: AusPost Express

Transit: 1–3 bus. days

Cost*: $14.95 flat
Tracking: Yes

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*Remote NT/WA postcodes may add 1–2 days.​

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3. International

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NZ

Carrier: AusPost Intl. Standard

Est. Transit: 5–8 bus. days

Cost: A$18

Duties & Taxes: Collected at checkout (DDP)

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North America

Carrier: DHL ExpressR

Est. Transit: 3–6 bus. days

Cost: A$32

Duties & Taxes: Receiver pays on delivery (DDU)

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UK & EU

Carrier: DHL Express

Est. Transit: 4–7 bus. days

Cost: A$35

Duties & Taxes: VAT & duties collected at checkout where available

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Rest of World

Carrier: DHL Express

Est. Transit: 6–10 bus. days

Cost: A$40

Duties & Taxes: DDU
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4. Tracking & Delivery

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  • A tracking link emails automatically once your parcel leaves our studio.

  • Signature on delivery is standard; choose Authority to Leave at checkout if preferred (liability transfers once scanned delivered).

  • Undeliverable parcels that return to us incur a reship fee equal to the original postage cost.

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5. Customs, Duties & Taxes

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  • You are responsible for any import fees not prepaid at checkout.

  • Parcels refused due to unpaid fees are treated as change-of-mind returns (see Returns Policy).


​6. Delays & Lost Parcels

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  • Domestic: AusPost considers a parcel lost after 10 business days beyond the ETA; International: after 15 business days.

  • Email us and we’ll open an investigation. If confirmed lost, we’ll offer replacement or full refund.

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7. Pre-orders

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  • Estimated ship windows are noted on product pages. Whole-order dispatch waits until pre-order items are ready unless you check out separately.

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8. Eco Upgrades

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  • Carbon-neutral delivery is included on all shipments via carrier offset programs.

  • Combine items in a single order to cut packaging and emissions.
     

9. Need Help?

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