Privacy Policy
1. Information We Collect
Identity & contact: name, address, email, phone.
Orders & payments: items purchased, chosen payment gateway (Stripe/PayPal handle card data).
Device & usage: IP address, browser type, pages visited (via cookies and analytics).
Marketing prefs & content: newsletter opt-ins, social handles, survey responses.
Optional sizing data for custom garments.
2. How We Use It
Process and deliver orders, handle returns, give customer support.
Improve site performance, prevent fraud, keep records.
Send marketing only with your consent (unsubscribe anytime).
3. Cookies
Essential cookies run automatically. Analytics and marketing cookies load only after you click “Accept” on our banner. Manage cookies in your browser at any time.
4. Who We Share With
Limited data goes to trusted providers: Wix (hosting), Stripe/PayPal (payments), Australia Post/DHL (shipping), Klaviyo (emails), and ad platforms (hashed emails). We never sell your information.
5. Security and Retention
Data travels over encrypted connections, sits on secure servers, and is kept only as long as necessary or required by law.
6. Your Rights
Request access, correction, deletion, or objection to marketing at any time. We’ll respond within 30 days. If you’re unsatisfied, you may contact the OAIC.
7. Contact Us
Email: privacy@lovelornjuly.com
Phone (AEST): +61 7 5555 0000 — Mon–Fri, 9 am–4 pm
Postal: Posy Pirouette, PO Box 1254, Fortitude Valley, Brisbane 4000
Using our site means you accept this policy. We will post any significant changes here and, where practical, let you know by email.